Return Policy

Returns and Refunds

We want you to be satisfied with your lighting purchase. This policy outlines the terms and conditions for returns and refunds.

Return Eligibility

Items may be returned within 14 days of delivery, provided they are:

• In original condition and packaging
• Unused and undamaged
• Accompanied by proof of purchase

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items
• Items damaged due to misuse or improper handling
• Items returned after the 14-day return period

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Package the item securely in its original packaging
4. Ship the item to the address provided by our team

Refunds

Once we receive and inspect the returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Consultation Services

Consultation services are provided on a non-refundable basis. If you have concerns about a consultation, please contact us to discuss your specific situation.

Contact Us

For questions about returns or to initiate a return, please contact us:

Email: contactus@eliminatebeautye.world
Phone: +61 8 9303 4141
Address: 6/89 Christable Way, Landsdale WA 6065, Australia